Experiences Support

How to: Contact Support

Here you'll find important contact information to reach Support. Also included is some helpful information on what information we'll need when you speak to us.

What information with Cheetah Support require?

  • Firstly, we'll need the Account name you're working in
    Once you have logged in, you'll be able to see the account name from the user drop down menu in the top right of the main dashboard, this is represented by your avatar icon.

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  • Secondly, provide us with Experience staging link
    Once you have opened the campaign in the Experiences platform, click Publishing, Under the Testing section you'll see a Staging URL, if you click in the box to the right of this text this copy the URL to the clipboard, paste this into your response email.



  • Lastly, include as much supporting information as possible
    For example... The live link on your website, screenshots, even a video if possible (Remember to not include any PI data in any of the information or images you provide for security reasons).

Contacting Cheetah Support

Email Contact:

Phone Contact:

Americas:

  • Brazil: +55 11 493 55457
  • United States: +1 844 655 5466

Asia/Pacific:

  • Australia: +61 2 8311 1006
  • Hong Kong: +852 3892 8523
  • India: +00 (0800) 9190352‬
  • New Zealand: +64 9 951 8381

Europe:

  • France:
    • +33 826 002 000
    • +33 366 880 075
  • Germany:
    • +49 211 2204 2460
    • +49 211 38769 045
  • Spain: +34 919 017 321
  • United Kingdom: +44 203 514 8617