When a user visits an embedded experience on a website using the browser Internet Explorer 11, the experience does not appear.
Similar errors to the ones listed below can be seen in the browser console:
The issue is known to occur when the parent website hosting the experience has a META tag in the header section forcing Internet Explorer into compatibility mode. Whilst in compatibility mode the platform scripts fail to execute correctly. Here's an example of this META tag:
<meta http-equiv="X-UA-Compatible" content="IE=X"/>
The 'X' value can be any one of the following documented here. The problem is known to occur when the IE=10 (and below) value is set.
What to do
- Open the website featuring the embedded experience in a browser like Chrome and use the 'View Page source' option to open the HTML view of the page. The instructions here will help.
- Scroll to the top of the page and locate the <head> section, amongst the <meta> tags, check to see if one is listed with <meta http-equiv="X-UA-Compatible" content="IE=X"/>
- If you locate a this line in the <head> section, please raise this with your Web team to review this as it will need to be removed/updated before a Cheetah Experience will be correctly displayed to an IE11 visitor.