Experiences Support

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  2. Knowledgebase
  • Announcements and Updates

    Find out about the latest updates to the platform.

    • Latest Efix Release Information

      For the latest Hotfix release information please see this CES Help site article:ht...
    • Latest Release Notes

      This article is updated regularly with the latest features and changes to the plat...
    • Introducing Two-Factor Authentication

      Introducing: Two-Factor Authentication Two-factor authentication (also known as 2F...
    • Introducing: Branching Logic

      A branching logic allows your customers to branch out to a certain flow in an Expe...
    • Introducing: Custom Domains

      As part of our ongoing effort to offer more meaningful brand continuity and recogn...
    • Introducing: New APIs

      Introducing: New APIs Cheetah Experiences platform provides number of available AP...
    See all 10 articles
  • Channels

    Information & guides around social channels.

    • Facebook: Why do shares and posts contain NGX.ME?

      Issue When sharing a campaign to Facebook, you will notice that the share prompt c...
    • How to: Manage tab on Facebook Page

      Facebook allows you to configure your business app or rearrange it. This article w...
    • How to: Connect and re-connect a channel

      This article explains how to add channels, which you will need to do before publis...
    • How to: Setup a Pinned tab / Container

      This article will explain how to setup a persistent publishing location, with a co...
    • How to: Setup a Whitelabel Facebook app

      This article explains how to set up a Whitelabel application for use in the platfo...
    • Twitter: Experience campaign share links have 'r=xxx' present

      What is this 'r=xxx' suffix on my share URL? Twitter shares that include a URL (Ei...
  • Content Services

    Articles that discuss managing UGC content and collections.

    • How to: Authorise / Re-authorise an Instagram feed

      Before you begin Due to recent Instagram API changes, users are required to perfor...
    • How to: Create/Connect an IG profile to a Fanpage for use in Feeds and Channels

      Facebook have announced major security changes that will change the way users auth...
    • Instagram: 7 days rolling 30 hashtag limitation

      When attempting to save an Instagram feed the following message occurs: Your ch...
    • How to: Blacklist content

      This article will talk about how the dictionary works in the Content Services area...
    • How to: Create a Collection and add a Feed

      What is a collection? A Collection can be thought of as a set of social feeds that...
    • How to: Download the original quality content images from your collection

      This guide uses a freely available browser extension for Chrome called Tab Save, t...
    See all 16 articles
  • Insights & Data

    Topics covering insights, tracking, integrations and data

    • Data Retention Policy

      Data retention periods Note: that we are rolling out flexible retention controls ...
    • Understanding: Broadcast API

      Overview The Cheetah Experiences Broadcast API is most often used by customers who...
    • Understanding: Content Display API

      Overview The Cheetah Experiences Content Display API provides a mechanism to query...
    • Understanding: Content Submit API

      Overview The Cheetah Experiences Content Submit API allows users to inject single ...
    • Understanding: Experience Metrics API

      Overview The Cheetah Experiences Metrics API provides a mechanism to query data fe...
    • How to: Export your collection to a CSV

      This article is a quick guide on how to export content from your collection. This ...
    See all 19 articles
  • Managing Experiences

    Articles that discuss experience building, strategies or tips

    • How to: Clone an Experience locally or to another account

      This guide will walk you though cloning your experience within the same account or...
    • How to: Enable reCAPTCHA (Spam entry protection)

      What is reCAPTCHA? The platform offers Google reCAPTCHA (v2), this service from Go...
    • How to: Publish your experience

      This article will cover how to publish an experience to your chosen destination on...
    • Frequently Asked Questions (FAQ): Rewards

      Questions Covered Click on any of the links below to jump to the desired question:...
    • How to: Publish Experiences to Custom Domains

      This article will provide you with a high-level walkthrough of all the steps you n...
    • How to: Reset or Delete an experience

      This article will guide you on how to reset data within and experience and how to ...
    See all 19 articles
  • Pages

    Topics on pages and entry forms, covering design and management.

    • How to: Add Rules (Terms & Conditions) to an experience

      Rules is a page that is part of every experience by default. On the Rules page, yo...
    • How to: Re-order the Pages listed on the navigation bar

      You can change the ordering of the items presented on your navigation bar by re-or...
    • How to: Remove the example banner on a new experience

      Experience templates now feature additional sample content which have been added t...
    • How to: Use the image gallery module

      The Image gallery module is a fantastic way to showcase a selection of images in y...
    • How-to: Create an account form

      This article relates to the new form designer. Read more about it here. The articl...
    • How-to: Setup Countdown and Curtain Pages

      What are Countdown and Curtain pages used for? A Countdown page can be added to yo...
    See all 9 articles
  • Platform & General Information

    General information, either in relation to the platform or other connected services

    • Cheetah Experience Cookies & You

      What is a cookie? A very small text file managed by your web browser. A website ca...
    • Supported Internet Browsers

      This article covers support status across a range of common internet browsers, bot...
    • Understanding: User Roles & Capabilities in detail

      Role Permissions This table represents the default abilities/access for each role ...
    • How to: Add a New User & set their User Role

      This article details: How to add a new user User roles & access levels How to edi...
    • How to: Add translated text to common labels

      This article will walk you through how to change the text labels that appear throu...
    • How to: Contact Support

      Utilize our Support Portal to submit a Support Case or receive assistance via Chat...
    See all 14 articles
  • Themes & Customisation

    Topics cover themes and customisation.

    • How to: Add custom CSS to a theme or an experience

      This article will guide you through a process of adding custom CSS styling to eith...
    • How to: Add custom fonts to a theme

      This article will guide you on how to add custom fonts to a theme.Before you begin...
    • How to: Create a new Theme

      This article guides you through creating a new theme that will be customizable in ...
    • How to: Customize a theme using Theme Designer

      Customize your themes using Theme Designer If you're like most of our customers, y...
    • Technical Guide: Progressive Data Capture

      Technical Guide: Progressive Data Capture This is a technical addendum to Introduc...
  • Troubleshooting

    Technical tips and troubleshooting steps.

    • Experience CSV Export: Data appears to be corrupt

      Opening your campaign export file in Excel results in a what appears to be corrupt...
    • Facebook: Publishing 'Error validating access token'

      This article explains how to re-authorize / reconnect a Facebook page.This will ne...
    • Facebook: This page does not have permission to install custom tab

      When attempting to publish your campaign to a Facebook Page the following error is...
    • Firefox fails to display experiences when an iFrame is initially hidden

      Experiences and its use of iFrames Cheetah Experiences uses a JS embed code or ifr...
    • Form: 'Your form does not contain a required email field...'

      When attempting to save the Form Designer on the Experience platform the following...
    • Internet Explorer 11: An embedded experience does not appear as expected to users

      Issue When a user visits an embedded experience on a website using the browser Int...
    See all 14 articles
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