Knowledgebase – Experiences

Announcements and Updates

Find out about the latest updates to the platform.

Latest Efix Release Information

For the latest Hotfix release information please see this CES Help site article:ht...
Latest Release Notes

This article is updated regularly with the latest features and changes to the plat...
Introducing Two-Factor Authentication

Introducing: Two-Factor Authentication Two-factor authentication (also known as 2F...
Introducing: Branching Logic

A branching logic allows your customers to branch out to a certain flow in an Expe...
Introducing: Custom Domains

As part of our ongoing effort to offer more meaningful brand continuity and recogn...
Introducing: New APIs

Introducing: New APIs Cheetah Experiences platform provides number of available AP...

Information & guides around social channels.

Facebook: Why do shares and posts contain NGX.ME?

Issue When sharing a campaign to Facebook, you will notice that the share prompt c...
How to: Manage tab on Facebook Page

Facebook allows you to configure your business app or rearrange it. This article w...
How to: Connect and re-connect a channel

This article explains how to add channels, which you will need to do before publis...
How to: Setup a Pinned tab / Container

This article will explain how to setup a persistent publishing location, with a co...
How to: Setup a Whitelabel Facebook app

This article explains how to set up a Whitelabel application for use in the platfo...
Twitter: Experience campaign share links have 'r=xxx' present

What is this 'r=xxx' suffix on my share URL? Twitter shares that include a URL (Ei...

Articles that discuss managing UGC content and collections.

How to: Authorise / Re-authorise an Instagram feed

Before you begin Due to recent Instagram API changes, users are required to perfor...
How to: Create/Connect an IG profile to a Fanpage for use in Feeds and Channels

Facebook have announced major security changes that will change the way users auth...
Instagram: 7 days rolling 30 hashtag limitation

When attempting to save an Instagram feed the following message occurs: Your ch...
How to: Blacklist content

This article will talk about how the dictionary works in the Content Services area...
How to: Create a Collection and add a Feed

What is a collection? A Collection can be thought of as a set of social feeds that...
How to: Download the original quality content images from your collection

This guide uses a freely available browser extension for Chrome called Tab Save, t...

Topics covering insights, tracking, integrations and data

Data Retention Policy

Data retention periods Note: that we are rolling out flexible retention controls ...
Understanding: Broadcast API

Overview The Cheetah Experiences Broadcast API is most often used by customers who...
Understanding: Content Display API

Overview The Cheetah Experiences Content Display API provides a mechanism to query...
Understanding: Content Submit API

Overview The Cheetah Experiences Content Submit API allows users to inject single ...
Understanding: Experience Metrics API

Overview The Cheetah Experiences Metrics API provides a mechanism to query data fe...
How to: Export your collection to a CSV

This article is a quick guide on how to export content from your collection. This ...

Articles that discuss experience building, strategies or tips

How to: Clone an Experience locally or to another account

This guide will walk you though cloning your experience within the same account or...
How to: Enable reCAPTCHA (Spam entry protection)

What is reCAPTCHA? The platform offers Google reCAPTCHA (v2), this service from Go...
How to: Publish your experience

This article will cover how to publish an experience to your chosen destination on...
Frequently Asked Questions (FAQ): Rewards

Questions Covered Click on any of the links below to jump to the desired question:...
How to: Publish Experiences to Custom Domains

This article will provide you with a high-level walkthrough of all the steps you n...
How to: Reset or Delete an experience

This article will guide you on how to reset data within and experience and how to ...

Topics on pages and entry forms, covering design and management.

How to: Add Rules (Terms & Conditions) to an experience

Rules is a page that is part of every experience by default. On the Rules page, yo...
How to: Re-order the Pages listed on the navigation bar

You can change the ordering of the items presented on your navigation bar by re-or...
How to: Remove the example banner on a new experience

Experience templates now feature additional sample content which have been added t...
How to: Use the image gallery module

The Image gallery module is a fantastic way to showcase a selection of images in y...
How-to: Create an account form

This article relates to the new form designer. Read more about it here. The articl...
How-to: Setup Countdown and Curtain Pages

What are Countdown and Curtain pages used for? A Countdown page can be added to yo...

General information, either in relation to the platform or other connected services

Cheetah Experience Cookies & You

What is a cookie? A very small text file managed by your web browser. A website ca...
Supported Internet Browsers

This article covers support status across a range of common internet browsers, bot...
Understanding: User Roles & Capabilities in detail

Role Permissions This table represents the default abilities/access for each role ...
How to: Add a New User & set their User Role

This article details: How to add a new user User roles & access levels How to edi...
How to: Add translated text to common labels

This article will walk you through how to change the text labels that appear throu...
How to: Contact Support

Utilize our Support Portal to submit a Support Case or receive assistance via Chat...

Topics cover themes and customisation.

How to: Add custom CSS to a theme or an experience

This article will guide you through a process of adding custom CSS styling to eith...
How to: Add custom fonts to a theme

This article will guide you on how to add custom fonts to a theme.Before you begin...
How to: Create a new Theme

This article guides you through creating a new theme that will be customizable in ...
How to: Customize a theme using Theme Designer

Customize your themes using Theme Designer If you're like most of our customers, y...
Technical Guide: Progressive Data Capture

Technical Guide: Progressive Data Capture This is a technical addendum to Introduc...

Technical tips and troubleshooting steps.

Experience CSV Export: Data appears to be corrupt

Opening your campaign export file in Excel results in a what appears to be corrupt...
Facebook: Publishing 'Error validating access token'

This article explains how to re-authorize / reconnect a Facebook page.This will ne...
Facebook: This page does not have permission to install custom tab

When attempting to publish your campaign to a Facebook Page the following error is...
Firefox fails to display experiences when an iFrame is initially hidden

Experiences and its use of iFrames Cheetah Experiences uses a JS embed code or ifr...
Form: 'Your form does not contain a required email field...'

When attempting to save the Form Designer on the Experience platform the following...
Internet Explorer 11: An embedded experience does not appear as expected to users

Issue When a user visits an embedded experience on a website using the browser Int...