Troubleshooting
Technical tips and troubleshooting steps.
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Experience CSV Export: Data appears to be corrupt
Opening your campaign export file in Excel results in a what appears to be corrupt... -
Facebook: Publishing 'Error validating access token'
This article explains how to re-authorize / reconnect a Facebook page.This will ne... -
Facebook: This page does not have permission to install custom tab
When attempting to publish your campaign to a Facebook Page the following error is... -
Firefox fails to display experiences when an iFrame is initially hidden
Experiences and its use of iFrames Cheetah Experiences uses a JS embed code or ifr... -
Form: 'Your form does not contain a required email field...'
When attempting to save the Form Designer on the Experience platform the following... -
Internet Explorer 11: An embedded experience does not appear as expected to users
Issue When a user visits an embedded experience on a website using the browser Int... -
Platform Login: "Sorry, we do not support this browser"
When logging into the platform you receive the following message: "Sorry, we do no... -
Publishing: Experience pages still contains 'lorem ipsum' text
When attempting to publish experience campaign, a warning is presented: Campaign p... -
Publishing: iFrame responsiveness
This article explores the common reasons for why the responsive web embed code may... -
Social: Missing images
Content publish in the platform to campaigns types such as Social Walls or In-netw... -
Troubleshooting: Hyperlinks within an iFrame do not open as expected
Issue When clicking on a link that has been added either to a Callout module or us... -
Troubleshooting: Missing Instagram Business Accounts
This article describes what to do if you cannot select your desired Instagram Busi... -
Troubleshooting: My entries shows different answers to those setup on the form
Issue Users are entering a quiz, but the answers they are selecting are not pres... -
Why are emojis not displayed correctly?
Each and every device and browser have their own way of rendering an emoji, which ...